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Always at your service, <br> we just can't help it !

Always at your service,
we just can't help it !

VOO is n°1 for expertise and friendliness

Bringing you the fastest internet, the very best TV shows and a high-performing mobile network… we just can’t help ourselves!

It’s no wonder that we’ve been voted n°1 for expertise and friendliness in an a survey conducted by Profacts.

You’ll love our…

  • Cuca

    Availability

    Availability

    • Our agents know your area like the back of their hand: they could even be your neighbour!
    • Our call centres are based in Belgium: Brussels, Liège, Seraing, Herstal, Ans and Gosselies.
    • You’re never very far from a VOO store, with advisers who can’t wait to assist you.
  • Commande VOO

    Expertise

    Number 1 for expertise.

    • We’re experts in our business, and we’re continually gaining new skills so as to be able to serve you better.
    • You’re unique! We examine your needs closely so as to be able to suggest the right solution for you.
    • Our services are constantly changing in response to new habits and requirements.
  • Travaux

    Dedication

    Dedication

    • When they’re setting up your service, our technician will check the quality of the network and give you a demo.
    • Our technicians are always available to help should the unexpected occur.
    • Our technical team are there for you 7 days a week, from 9.00 a.m. to 21.30 p.m. Including on bank holidays!

  • Generosity

    We love to spoil you

We're always here for you!

The proof in 4 figures ...

From the moment you join the VOO family, to handling your requests, and setting up your services: we just can’t help helping you !

  • 80% of requests resolved within 25 hours

    With our help available 7 days a week.

  • 76% of calls answered in less than 2 minutes

    Before you can get bored of the on-hold music !

  • 84% of issues resolved the first time you contact us

    With a solution and advice tailored to your situation.

  • 95,98% of installations completed on time

    At VOO, installation is quick and as discreet as possible.

  • https://api.voo.be/customerGéraldine

    We just can't help ourselves !

    Laura,
    Customer Service Advisor
    " I can't help it, in my professional life, as in my everyday life, I am always there to help our customers.
    And it's always a pleasure."
    1
  • https://api.voo.be/customerVincent

    We just can't help ourselves !

    Vincent,
    Customer Service Trainer
    " VOO is a lot of dynamism and it suits me; I can't help it, I'm a brand ambassador! "
    2
  • https://api.voo.be/customerChristophe

    We just can't help ourselves !

    Christophe,
    Store Manager
    " One evening after returning from vacation, I left all the luggage in the car to go and help the colleagues on an event and allow them to receive our clients "
    3

Got a question ?
Need help ?

With VOO, you're always assured of a fast and effective solution to your requirements.
  • Visit VOOassistance
    The info you need could be just a few clicks away !
  • In-store appointment
    Make an appointment with one of our advisers.
  • Ask the community
    And share your experience and advice.
  • Social networks
    As quick and easy as a DM !
  • Log into MyVOO
    Manage your subscription and bills at the same time.

Joining VOO is easy!

And we're here to help every step of the way

I'm changing address

Moving is already stressful as it is. That's why VOO will transfer your Television, Internet and Landline services while you take care of all the rest.
Find out more

Changing for VOO

With Easy Switch, becoming a VOO customer is child's play ! Cancelling your subscription, changing operator and transferring your number without costs or notice... Don't panic, VOO takes care of everything !
Discover Easy Switch

I'm building or renovating

Already connected to the VOO network ? Now all you need to do is choose your products ! Not yet connected to the VOO network ? We have just installed the VOO services at your address !
Find out more
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As our customers,
benefit from the attention of a dedicated and committed team !

We just can't help but offer you the best deals

Find the right deal for me

Une réclamation
à propos de VOO ?

N’hésitez pas à nous contacter et sachez que si vous n’êtes malheureusement toujours pas satisfait il vous est toujours possible de vous adresser au Service de Médiation pour les Télécommunicatons.
Voici la démarches à suivre
Our terms and conditions
NPS 2021 study

Results based on a survey conducted by Profacts between 1 January and 31 December 2021 on a sample of 12,023 respondents.

Quality barometer IBPT

Results based on the IBPT quality barometer for the first half of 2022, available on the website https://www.bipt-data.be/fr/indicators